VEILS ELECTRIC SERVICES AND WARRANTY POLICIES
1. SERVICES
1.1. Veils Electric is committed to providing high-quality products and excellent customer service. This Service and Warranty Policy outlines our guidelines for product servicing and support.
1.2. If you encounter any issues with a Veils Electric product, please contact our customer service department for assistance. Our team will work diligently to resolve the issue and ensure your satisfaction.
1.3. Service Options:
- Troubleshooting: Our customer service representatives are available to assist with troubleshooting common issues and providing guidance on product usage.
- Repair: In cases where a product requires repair, we will facilitate the repair process either through our authorized service centers or by providing instructions for returning the product to us for repair.
- Replacement: If a product is found to be defective due to manufacturing defects or workmanship, we may offer a replacement within 1 Month of the Purchase Date.
1.4. Service Charges:
- Service charges may apply for repairs or replacements that are not covered under warranty or for products that are damaged due to misuse, neglect, or unauthorized modifications.
2. WARRANTY
2.1. Veils Electric offers a limited warranty on our products, subject to the terms and conditions outlined below:
- Warranty Period: The warranty period for each product is specified at the time of purchase or in the product documentation. Warranty periods may vary depending on the product category and model.
- Warranty Coverage: Our warranty covers defects in materials and workmanship under normal use and service conditions.
- Exclusions: The warranty does not cover damage caused by misuse, neglect, accidents, unauthorized repairs or modifications, or natural disasters.
- Warranty Claim Process: To make a warranty claim, please contact our customer service department with proof of purchase and a description of the issue. We may require the return of the product for inspection and verification of the warranty claim.
- Warranty Remedies: If a product is found to be defective and covered under warranty, we will, at our discretion, repair or replace the product in accordance with applicable laws and regulations.
3. LIMITATION OF LIABILITY
3.1. To the extent permitted by law, Veils Electric’s liability for any breach of warranty or service provided under this policy is limited to the repair, replacement, or refund of the affected product as described in this policy.
3.2. Veils Electric shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or performance of our products, even if we have been advised of the possibility of such damages.
CAN'T FIND WHAT YOU ARE LOOKING FOR?
CALL US
